Filed Service Executive

Job Overview: Filed Service Executive role at Paytm Service Limited in Abohar . Job Overview:
The Field Service Executive at Paytm Service Limited plays a crucial role in ensuring high levels of customer satisfaction by providing on-site support and resolving technical issues related to our products and services. The successful candidate will be responsible for traveling to various locations to troubleshoot and resolve customer complaints, perform installations or repairs, and educate customers on how to use our products effectively.

Key Responsibilities:
- Visit customer locations to troubleshoot technical issues, diagnose problems, and resolve service-related concerns.
- Install, repair, and upgrade Paytm products and services as needed.
- Provide training and guidance to customers on how to use our products and services effectively.
- Document all interactions and resolutions in our system for reference and reporting purposes.
- Collaborate with other team members to share best practices and improve overall customer service experience.
- Maintain a high level of professionalism and customer focus at all times.

Requirements:
- High school diploma or equivalent; technical certification or degree in related field preferred.
- Proven experience in a customer service or technical support role.
- Strong problem-solving skills and ability to think on your feet.
- Excellent communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Willingness to travel to customer locations as needed.
- Valid driver's license and clean driving record.

Preferred Skills:
- Knowledge of mobile payments industry and technology.
- Experience working with CRM systems or ticketing tools.
- Certification in relevant technical areas.
- Bilingual proficiency in English and another language.

Work Environment:
The Field Service Executive will spend a significant amount of time traveling to customer locations within a designated region. The role may require working in various weather conditions and physical environments. The candidate should be comfortable working independently and interacting with customers from diverse backgrounds. This is a dynamic and fast-paced role that requires adaptability and quick thinking.

Paytm Service Limited is an equal opportunity employer committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and encourage individuals with disabilities to apply for this position. Join our team and help us deliver exceptional service to our valued customers.