Back Office Manager

Job Overview: Back Office Manager role at Kitabmart in Tambaram . Job Overview:
The Back Office Manager at Kitabmart is responsible for overseeing the administrative and operational functions of the back office department. This role plays a key role in ensuring the smooth and efficient functioning of the organization by managing processes, systems, and personnel in the back office.

Key Responsibilities:
- Develop and implement back office policies and procedures to ensure operational efficiency.
- Supervise and manage a team of back office staff, including training, scheduling, and performance evaluation.
- Monitor and maintain back office systems and technology to ensure optimal performance.
- Coordinate with other departments to streamline processes and improve communication and collaboration.
- Manage day-to-day operations of the back office, including data entry, recordkeeping, and file maintenance.
- Ensure compliance with company policies and regulations in all back office operations.
- Handle escalated customer inquiries or issues related to back office processes.
- Analyze back office data and metrics to identify trends and areas for improvement.
- Prepare regular reports for management on back office performance and efficiency.

Requirements:
- Bachelor's degree in business administration or related field.
- Proven experience working in a back office role, with at least 2 years in a managerial or supervisory position.
- Strong organizational and leadership skills.
- Excellent communication and interpersonal abilities.
- Proficient in Microsoft Office Suite and back office software systems.
- Knowledge of data analysis and reporting.
- Familiarity with regulatory requirements for back office operations.

Preferred Skills:
- Certification in back office management or related field.
- Experience in the retail industry or e-commerce sector.
- Familiarity with inventory management systems.
- Ability to work in a fast-paced environment and prioritize tasks effectively.

Work Environment:
The Back Office Manager will work in a professional office environment at Kitabmart's headquarters in downtown. The position may require occasional evening or weekend work to meet deadlines or address urgent issues. The role involves regular interaction with other departments and staff, as well as occasional contact with customers or vendors. Kitabmart offers competitive compensation and benefits packages for eligible employees.