CSA

Job Overview: CSA role at Reliance Retail in Pune . JOB OVERVIEW

Reliance Retail is currently seeking a Customer Service Associate (CSA) to join our dynamic team. The CSA will be responsible for providing excellent customer service to ensure customer satisfaction and loyalty. The successful candidate will handle customer inquiries, process transactions, resolve complaints, and assist customers with product selection.

KEY RESPONSIBILITIES

- Greet customers in a friendly and professional manner
- Assist customers with product inquiries and provide product information
- Process transactions accurately and efficiently
- Handle customer complaints and provide solutions in a timely manner
- Maintain a clean and organized work environment
- Collaborate with team members to achieve sales targets
- Uphold company policies and procedures at all times

REQUIREMENTS

- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Basic math skills
- Willingness to work flexible hours, including evenings and weekends

PREFERRED SKILLS

- Knowledge of retail operations
- Experience with cash handling
- Familiarity with POS systems
- Ability to multi-task and prioritize tasks
- Positive attitude and willingness to learn
- Team player with a customer-focused mindset

WORK ENVIRONMENT

The CSA position is based in our retail store located in a bustling shopping center. The work environment is fast-paced and dynamic, with a focus on customer service and sales. The store is well-maintained and provides a professional setting for employees to thrive in. The CSA will work closely with a team of dedicated professionals who are committed to delivering exceptional service to our customers.

In conclusion, the Customer Service Associate role at Reliance Retail offers an exciting opportunity for individuals who are passionate about providing outstanding customer service in a retail environment. If you meet the requirements and possess the necessary skills, we encourage you to apply for this position and be a part of our team.