Customer Care Officer

Job Overview: Customer Care Officer role at Shrije Enterprises in Kaithal . Job Overview:
Shrije Enterprises is currently seeking a dedicated Customer Care Officer to join our team. The Customer Care Officer will be responsible for providing exceptional customer service to our clients, addressing their inquiries, complaints, and feedback in a timely and professional manner. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to resolve customer issues efficiently.

Key Responsibilities:
- Manage inbound and outbound customer calls and emails, addressing inquiries, complaints, and feedback promptly and professionally
- Ensure customer satisfaction by actively listening to their concerns, providing accurate information, and offering solutions to resolve issues
- Process customer orders, returns, and exchanges with attention to detail and efficiency
- Collaborate with internal teams to escalate and resolve complex customer issues
- Maintain accurate customer records and update databases with relevant information
- Identify opportunities to upsell or cross-sell products and services to customers
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers
- Adhere to company policies and procedures to maintain a high level of customer satisfaction

Requirements:
- Proven experience in a customer service role, preferably in a call center or retail environment
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and the ability to think quickly on your feet
- Proficiency in using CRM software and Microsoft Office applications
- Ability to work under pressure and multitask in a fast-paced environment
- High school diploma or equivalent required; additional qualifications in customer service or related field is a plus

Preferred Skills:
- Bilingual proficiency in English and Spanish, Mandarin, or Hindi is a plus
- Experience with social media customer service platforms
- Strong conflict resolution skills and the ability to handle difficult customers with empathy
- Knowledge of e-commerce platforms and online payment systems
- Previous experience in the retail or hospitality industry is a plus

Work Environment or Location:
The Customer Care Officer will be based at our headquarters in [City, State]. The work environment is fast-paced and dynamic, with a focus on providing exceptional customer service to our clients. The position may require occasional evening or weekend shifts to accommodate customer needs. Shrije Enterprises is an equal opportunity employer and values diversity in our workforce.

Thank you for considering a career with Shrije Enterprises. We look forward to receiving your application for the Customer Care Officer role.