Customer Experience Specialist

Job Overview: Customer Experience Specialist role at Unnati in Kaithal . JOB OVERVIEW:
The Customer Experience Specialist at Unnati plays a crucial role in ensuring a positive and seamless experience for our customers. This individual will be responsible for addressing customer inquiries, resolving issues, and providing exceptional service to enhance customer satisfaction.

KEY RESPONSIBILITIES:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Identify and assess customers' needs to provide appropriate solutions
- Resolve customer complaints and escalate issues as needed to ensure timely resolution
- Maintain accurate and detailed records of customer interactions and transactions
- Collaborate with internal teams to address customer concerns and improve processes
- Continuously seek feedback from customers to identify areas for improvement in our products and services
- Stay up-to-date on product knowledge to effectively assist customers with their inquiries

REQUIREMENTS:
- High school diploma or equivalent; Bachelor's degree preferred
- 2+ years of relevant customer service experience
- Excellent communication skills, both verbal and written
- Strong problem-solving and decision-making abilities
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office applications
- Familiarity with customer relationship management (CRM) software
- Availability to work flexible hours, including evenings and weekends as needed

PREFERRED SKILLS:
- Experience in a fast-paced customer service environment
- Knowledge of the industry and market trends
- Multilingual capabilities for assisting diverse customer base
- Certification in customer service or related field
- Ability to adapt to change and excel in a dynamic environment

WORK ENVIRONMENT:
The Customer Experience Specialist will work at our headquarters in a professional office setting. The role may require occasional travel to attend training sessions or industry events. Employees are expected to adhere to company policies and procedures, maintain a professional appearance, and uphold the values and reputation of Unnati at all times.

In conclusion, the Customer Experience Specialist at Unnati is a key player in delivering exceptional service to our customers and maintaining high levels of satisfaction. This role requires a dedicated and customer-focused individual who is committed to resolving issues and building strong relationships with our customers.